Project Summary: Communication and Patient Safety. What is the most powerful thing that you learned or discovered in relation to communication and patient safety? What is your perception regarding “soft skills” /customer service skills for nurses? Components of Communication What did I learn was my greatest strength? My biggest areas of improvement? Collaboration and Teamwork What were your initial thoughts about being assigned to work in a team? Did you understand the purpose, goals, and expectations of the team? Did a leader naturally emerge from the members of your team? What leadership qualities and skills did that person possess? How well did your team communicate? Conflict Management Would you be able to coach a colleague to resolve conflict? What are 2- most important points you feel are quintessential to managing and resolving conflict?