Responsibilities
A dynamic and goal-oriented individual with experience in: Cash management, organizing, customer service skills and client relations.
Tooran Wardak
College student
2747 Bainvridge Ave
PROFILE
- An expert in customer services with more than 4 years of related experience and advanced communication skills. Always looking for ways to improve productivity and customer satiisfaction with exceptional service. Maintains well-organized and presentable work areas at all times.
- Innovative Call Center and crew trainer Representative with experience of providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling a high call volume. Successful at maintaining high customer satisfaction through a friendly demeanor and assistance with additional customer questions.
EDUCATION
Secondary School
Burnaby North Secondary
College
British Columbia Institute of Technology
- Undertaking comp1510 CST Program
- Currently in my 4th year
- Course credit - 4
Work Experience
Cashier and Srock Person
Supervalue - Burnaby, BC
January 2019 to June 2020
- Taking care of customers concerns and orders.
- Stocking up the storage.
- Returning non-purchased products to shelves and performed general mercahndising functions.
- Solved complaints by customers and issued credits for returned merchandise.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Checked prices on request of customer or when products cannot be properly scanned.
Warehouse Worker
Habitat for Humanity Re Store - Burnaby, BC
September 2019 to March 2020
- Moved heacy boxes, containers and pallets with the use of hand trucks and pallet jacks.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Kept the team safe and efficient by maintaining clean tools, equipment and work areas.
- Unpacked, priced, and stored donations quickly to nmaintain the store stocked and neat
- Assisted in safely loading and unloading trucks by securing cargo.
- Receievd all packages and ensured delivery to correct departments and personnel.
Call Center Operator
Panago call center - Burnaby, BC
2017 to NOvember 2017
- Educated customers on product and service details and information.
- Resolved issues by coordinating with the managers.
McDonald's Crew trainer
Vancouver, BC
March 2015 to May 2016
- Trained other employees in customer service, food safety and performance requirements.
- Greeted all customers with a smile and orovided friendly service.
- Set an example for team members by providing quality service in an efficient manner.
- Maintaining current knowledge of all team position requirements.
- Described product to customers and accurately explained details and care of merchandise.
Internship
Royal Bank of Canada - Burnaby, BC
Accomplishments
I had a great and positive impact during my time in RBC. I got along with all my co-workers, am easily approachable. I made the work environment fun and enjoyable. I helped out my co-workers when they needed help.
Skills used
- Technology
- Great communication
- Stamina
- Mathematical skill
- Organization skill
SKILLS
- Pashto and Farsi fluency (10+ years)
- Customer Service skills (4 years)
- Warehouse Associate (Less than 1 year)
AWARDS
Soccer
2015
- SPORTSMANSHIP AWARD
- Assembly Monitor Award
- Talent show and leadership award
- MVP for Club team
- Second place in SFU Academy
- Distinction and mentorship award