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Share a positive or negative customer experience that you have had with a small business or a local franchise of a larger business.

Date Posted: 29/03/2020
Category: Business
Due Date: 31/03/2020
Instruction
Defining the Customer's Concept of Value and 2.2 Knowing Your Customers. Share a positive or negative customer experience that you have had with a small business or a local franchise of a larger business. Apply what you learned from Lesson 5 and Chapter 2 to your experience. If you were a consultant for that business, what would you report that they did well? How could they improve? Instructions: Your response must be in your own words. Your initial post should be 3 to 4 short paragraphs that reflect research, course content synthesis and reflection.
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