Instruction
What are the four categories of quality-related costs? Name a cost in each of the four categories for each of the following types of organizations:
Restaurant
Hospital
Law firm
Bank
Tire manufacturer
University
It has been said that external failure costs can be catastrophic and much higher than the other categories. What are some examples of external failure costs? Why is it often difficult to arrive at the cost of external failures?
Example chart for question 1:
Prevention
Appraisal
Internal Failure Costs
External Failure Costs
a. Restaurant
b. Hospital
c. Law firm
d. Bank
e. Tire manufacturer
f. University
[Remember to include at least one scholarly source in your post or comments. Source must be cited in-text and full reference listed at the end of the post, both in APA format]