Instruction
Having just reviewed types of customer behavior, please provide a document in which you:........................................
A. As relates to being a consumer making a major purchase, identify yourself as one of the four types. (No one fits any of them perfectly, but one will be a better fit than the others.) In particular, how do you prefer customer service or sales personnel to approach and deal with you?..............................................
B. Do you think you get the best service using your standard approach? What, if anything do you think you could alter or adjust to get others to really “go the extra mile” for you?