Instruction
Describe a workplace problem where tone (either spoken or written) is at the heart of the issue and recommend a solution.
To address this discussion topic question provide a specific work-related example of tone that could be problematic to either a client or a co-worker. Define exactly what you mean by tone in a way that ensures your point is effectively made and can therefore serve as good advice to the reader.
Describe the communication problem and the solution in one short paragraph of about 150 words. In 50-75 words for each response, provide feedback to two of your classmates' posts to help to elaborate on or add further relevant and useful information.
See 'Course Content' page for some examples of tone.
i will send this by email because i can only attach one file.