Answer the following questions. Each question must have at least one academic source and be cite in APA 6th edition. Google the article in each question to answer it: 1. Trends in small business were discussed in the article, `The future of small business.` What three points discussed in the article will have the greatest affect on small business in the US moving into the next five years as we work to pull out of the recession? Be sure to support your response with additional research. 2. The small business owner can live or die by word of mouth. In the article, `The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance,` Morgan discusses the issues with employee satisfaction analysis. What are the implications for small business owners? How can a small business owner collect data on customer satisfaction that can be used to improve operations without the enormous costs of the traditonal systems we see in place today? 3. What is the `prosumer` and what are three specific implications of this particular buyer in the marketplace. What strategies can the small business owner adopt to use the prosumer to his/her advantage? 4. In the article, `Hiring the 'perfect employee',` Katherine Woodford lays out a detailed process for screening potential candidates. What are the steps in the process as she identifies it? What has she left out of her process that may be important to a small business owner?

Answer the following questions. Each question must have at least one academic source and be cite in APA 6th edition. Google the article in each question to answer it: 1. Trends in small business were discussed in the article, `The future of small business.` What three points discussed in the article will have the greatest affect on small business in the US moving into the next five years as we work to pull out of the recession? Be sure to support your response with additional research. 2. The small business owner can live or die by word of mouth. In the article, `The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance,` Morgan discusses the issues with employee satisfaction analysis. What are the implications for small business owners? How can a small business owner collect data on customer satisfaction that can be used to improve operations without the enormous costs of the traditonal systems we see in place today? 3. What is the `prosumer` and what are three specific implications of this particular buyer in the marketplace. What strategies can the small business owner adopt to use the prosumer to his/her advantage? 4. In the article, `Hiring the 'perfect employee',` Katherine Woodford lays out a detailed process for screening potential candidates. What are the steps in the process as she identifies it? What has she left out of her process that may be important to a small business owner?