Instruction
1. Research information about JetBlue Airlines (service sector organization).
2. In a 1 page essay document the following items:
a. Provide a background of the selected company (summarized info).
b. Based on the topics discussed in the course, identify and discuss key quality concepts of the organization. Topics: Process Management, Organization for Quality, Strategic Quality Management, Quality Culture, Understanding Customer needs, Design for quality,
Operations: Manufacturing and Services Sectors).
3. How could you improve quality service concepts in this organization?
4. Include any references (in the same page, not separate).