There is three part of this assignment. I posted the chapter for the first part. Part 2 is an worksheet and I attached it. Part three is

First part: Read Chapter 12 in the textbook. "Psychologists tell us that more than 90% of the emotional impact of a message comes from nonverbal sources. ..... It is the nonverbal message that contains the relational portion of any message as extremely important." p. 99 of the course textbook. Is this fact a surprise? Or is it something that you are aware of? Whatever way you feel, body language is important when communicating. However, think about the way most of us communicate today - email, text, Twitter, Facebook, Snap Chat, Instagram etc. Think about how much time you spend communicating face to face. How much of your day is spent that way? How much time do you spend using electronic communications? In this class we don't have the opportunity to observe each other's body language. How does this factor affect the responses you post? Week 8B - Assignment - 12.2 Applied Exercise: Nonverbal Communication - Self-Assessment - Find a close friend or relative to work with you on this exercise. Part 2 Is a worksheet I attached it is is labeled as Assignment Topic - Developing Listening Skills Part 3: This week, keep a log of difficult conversations. You can also include difficult conversations that you have had during the past month. Post a discussion of a difficult conversation that you have had within the past two weeks. Discuss whether it was an Information conversation, an Identity Conversation or an Emotional conversation. Which conversation were you having? Was the other person having the same kind of conversation or was it different? Many times when there is conflict it is because the parties are not having the same kind of conversation. Give a specific example or examples.