Instruction
1 discussion - How can conflict in the workplace affect the quality of care for the clients? Describe examples and techniques you have seen.
>How do you define quality of care?
>. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
>. If an organization is deciding between several quality management programs which would you recommend and why?
2 Discussion - Who controls nursing? (Consider nursing practice on all levels in your discussion.).
Below are the hyperlinks to the websites where our information (quality/HCAHPS) can be accessed by the public:
The Joint Commission Quality Check:
http://www.qualitycheck.org/consumer/searchQCR.aspx (Links to an external site.)
US News:
http://health.usnews.com/best-hospitals/area (Links to an external site.)
US Department of HHS (Hospital Compare):
http://hospitalcompare.hhs.gov/ (Links to an external site.)
National Patient Safety Goals
jointcommission.org (Links to an external site.)
These topics are hot topics for healthcare and CMS will deduct reimbursements on quality scores, starting 2013. They are monitoring these scores now to see what percentage they will be deducting. We are finding in the hospitals across the country that nurses may be unclear about these and they have been around for years.
Care Measures (AMI, CHF, PNU, and SCIP).
Patient Safety Goals
Fall Preventions
HCAHPS-(Hospital Consumer Assessment of Health Plans) Patient satisfaction scores
Go to these links and compare your facility to another hospital in your area. As a change agent pick one of the topics and discuss how you can implement change in your department to bring your quality scores up. Post your hospital scores in your presentation.
COMPARE PARKLAND HOSPITAL DALLAS AND UT SOUTHWESTERN DALLAS