Instruction
Annotated bibliography - 10 Journal Articles
There are three steps (Summary, Context, Topic Relevance) to complete for each annotation in the annotated bibliography of 10 items.
I will tell you which Journal Articles to use from.
Each annotated bibliography should be between 200-300 words. (2000-2500 words altogether) Must be in APA 6th formatting and no plagiarism.
User_5465 added on 03/31/15 at 06:13 PM (PST):
1. Summary: Write a concise summary in your own words with in-text referencing of the major themes or scope of the work including the conclusions the author(s) came up. Be selective and identify key themes (theories, concepts or ideas in the literature) that are important to your topic, rather than all the key themes in the article. (Note present the ideas here, connect to your project in the final paragraph step three). What is this article about? The key points & Major themes? Include direct quotes/in quotes with page number. (approximately 100words)
2. Context: Locate where the article/chapter is situated (the context), describe the methods/methodology, and identify the connection to theory. Location-country? Organisation? Participants? Method? Include Direct In-text APA/Indirect In-text APA (approx 50 words)
3. Relevance: Emphasise the relevance of this article to your topic. Identify how the context, methods and theory in this article relates to your hospitality organisation and topic (approx. 100words)
User_5465 added on 03/31/15 at 06:14 PM (PST):
My topic is comparing client feedback (satisfaction) of an event with a staff evaluation of that event at a banquet (event venue). How staff feel about that event (how well they did) and reflect their job done (making judgement of work they have done.
User_5465 added on 03/31/15 at 06:15 PM (PST):
1. Pantouvakis, A., & Bouranta, N. (2013). The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector. The TQM Journal, 25(2), 186-201.
2. Bono, J. E., & Colbert, A. E. (2005). Understanding responses to multi-source feedback: The role of core self-evaluations. Personnel Psychology, 58(1), 171-203.
3. Bono, J. E., & Judge, T.A. (2003). Core self-evaluations: A review of the trait and its role in job satisfaction and performance. European Journal of Personality, 17, 5-18.
4. Bowling, N. A., Wang, Q., Tang, H. Y., & Kennedy, K. D. (2010). A comparison of general and work-specific measures of core self-evaluations. Journal of Vocational Behavior, 76(3), 559-566.
5. Srivastava, A., Locke, E. A., Judge, T. A., & Adams, J. W. (2010). Core self-evaluations as causes of satisfaction: The mediating role of seeking task complexity. Journal of Vocational Behavior, 77(2), 255-265.
6. Chang, C., Lance Ferris, D., Johnson, R. E., Rosen, C. C., & Tan, J. A. (2012). Core Self-Evaluations: A review and evaluation of the literature. Journal of Management, 38, 81-128.
7. Spinelli, M, A., & Canavos, G. C. (2000). Investigating the relationship between employee satisfaction and guest satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 41(6), 29-33.
8. Kacmar, K. M., Collins, B. J., Harris, K. J., & Judge, T. A. (2009). Core Self-Evaluations and Job Performance: The Role of the Perceived Work Environment. Journal of Applied Psychology, 94(6), 1572-1580.
9. Cook, S., & Macaulay, S. (1993). Efficiency through self-appraisal. Managing Service Quality, 47-52.
10. Miller, J. S. (2001). Self-monitoring and performance appraisal satisfaction: An exploratory field study. Human Resource Management, 40(4), 321-332.