Restaurant Review: Troubleshooting Report on a Restaurant's Food and Operations. Your assignment is to write a letter in line with the assignment below describes. Message Strategies: Analytical Reports [LO-6] Visit any restaurant, possibly your school cafeteria. The workers and fel- low customers will assume that you are an ordinary customer, but you are really a spy for the owner. Your task After your visit, write a short letter to the owner explaining (a) what you did and what you observed, (b) any possible violations of policy that you observed, and (c) your recommendations for improvement. The first part of your report (what you did and what you observed) will be the longest. Include a description of the premises, inside and out. Tell how long it took for each step of ordering and receiving your meal. Describe the service and food thoroughly. You are interested in both the good and bad aspects of the establishments dcor, service, and food. For the second section (violations of policy), use some common sense: If all the servers but one have their hair covered, you may assume that policy requires hair to be covered; a dirty window or restroom obviously violates policy. The last section (recommendations for improvement) involves professional judgment. What management actions will improve the restaurant? Letter Example: April 22, 2015 name of restaurant 1234 Broadway Any City, CA Dear Restaurant Owner: Observations Describe your observations here. Pollicy Violations Describe policy violations here. Recommendations Discuss recommendations here. Thank you for the opportunity to review your business. Sincerely, Tom Jones

Restaurant Review: Troubleshooting Report on a Restaurant's Food and Operations. Your assignment is to write a letter in line with the assignment below describes. Message Strategies: Analytical Reports [LO-6] Visit any restaurant, possibly your school cafeteria. The workers and fel- low customers will assume that you are an ordinary customer, but you are really a spy for the owner. Your task After your visit, write a short letter to the owner explaining (a) what you did and what you observed, (b) any possible violations of policy that you observed, and (c) your recommendations for improvement. The first part of your report (what you did and what you observed) will be the longest. Include a description of the premises, inside and out. Tell how long it took for each step of ordering and receiving your meal. Describe the service and food thoroughly. You are interested in both the good and bad aspects of the establishments dcor, service, and food. For the second section (violations of policy), use some common sense: If all the servers but one have their hair covered, you may assume that policy requires hair to be covered; a dirty window or restroom obviously violates policy. The last section (recommendations for improvement) involves professional judgment. What management actions will improve the restaurant? Letter Example: April 22, 2015 name of restaurant 1234 Broadway Any City, CA Dear Restaurant Owner: Observations Describe your observations here. Pollicy Violations Describe policy violations here. Recommendations Discuss recommendations here. Thank you for the opportunity to review your business. Sincerely, Tom Jones