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bird(RMT) Watch the following supplemental video "Recovering From Service Failure." Read the attached article: "Are We Satisfied with Incompetent Services?" Answer the following questions: 1. What is your opinion of the article? Does it correlate with Chapter 7 of Lucas? Explain your answer. 2. Give an example of a service breakdown you experienced. Describe the incident. Explain the recovery method of the company. Are you still a customer of the company? Why or why not? Instructions: Your initial post should be at least 250 words.

Date Posted: 07/10/2015
Category: General
Due Date: 08/10/2015
Instruction
bird(RMT)

Watch the following supplemental video "Recovering From Service Failure."

https://www.youtube.com/watch?v=9H_NBsqHPMs&feature=youtu.be


Read the attached article: "Are We Satisfied with Incompetent Services?"


Answer the following questions:

1. What is your opinion of the article? Does it correlate with Chapter 7 of Lucas? Explain your answer.


2. Give an example of a service breakdown you experienced. Describe the incident. Explain the recovery method of the company. Are you still a customer of the company? Why or why not?
Instructions: Your initial post should be at least 250 words.
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