Instruction
This homework is for my Customer Relationship Management class.
Please carefully read the Harrah's case and write a case summary.
Requirements:
1. Must be written in MS Word doc format, subject to plagiarism check at turnitin.com.
2. Font 12, double space, with minimal of two pages, not more than four pages.
3. Have a case summary, and what you learn from this case to apply to your work (or your future job).