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This Capstone Project involves interviewing a Customer Service desk representative. In one paragraph talk about the role of the Service desk in a company. Focus on the following questions: What is the role of the service desk? What is the difference between the service desk and the help desk? How can the service desk deliver high quality customer service? Summarize service desk technology that support network, field and administration. Discuss the components of a successful service desk.

Date Posted: 04/02/2018
Category: Communications
Due Date: 04/02/2018
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