Instruction
please read the case carefully and then do the case study following theses outlines:
1-Written Grievance, 2- Negative Mgt. Response, 3- Theory of the Case of the management, 4- Theory of the Case of Union, 5- BATNA Analysis management, 6- BATNA Analysis union, 7- BATNA Tactics, 8- Interests of the management, 9- Interests of the union, 10- Mutual Gain, 11- Settlement (management), 12- Settlement (union)