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M3D1

Date Posted: 09/09/2018
Category: Business
Due Date: 12/09/2018
Instruction
M3D1 Performance Measurement due 12 Sept Be sure to review Chapters 4 and 5 of the textbook Performance Management (2013) by Aguinis. Then, review the following scenario regarding poor performance: Heather works in the training department of a large information technology (IT) organization. She is in charge of designing and delivering interpersonal skills training, including communication skills, networking, and new manager training classes. Heather has excellent knowledge of how to design a training class. She incorporates behavioral modeling and practice into all of her classes. She has also conducted research on what good communication consists of, how to network, and what new managers need to know to be successful. However, individuals who attend Heather’s training classes often give her low ratings, stating that she has a hard time answering specific questions in classes and that she does not seem approachable after the classes when individuals want to ask questions. (Aguinis, 2013, p. 101) Respond to the following: As the manager of the department, what would be your first steps in identifying the problems with performance? As you assess the situation, what approach would you use in measuring Heather’s performance? How often would you review the measures? How often would you discuss the results with Heather?
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