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Social media has grown to become a very important source of information for travelers to make decisions regarding destinations and hospitality services. Particularly, online product reviews such as those in websites Tripadvior and Yelp have become an essential electronic word-of-mouth (eWOM) and have shown to influence consumer behavior and, as result, generate impact on business performances. Therefore, there is an increasing need for businesses to understand what consumers are sharing with each other through these online reviews. In this exercise, you are expected to apply a text analytics tools, i.e., word cloud generator, to online reviews and interpret the results from the business perspective. Specifically, you need to do the following: Identify a real business you are interested in; Propose an idea to use Word Cloud Generator (https://www.wordclouds.com/ Collect data (>100 reviews), run analyses

Date Posted: 09/12/2018
Category: Business
Due Date: 11/12/2018
Instruction
A few requirements for the paper: Use a cover page, main body (consisting of sections) and reference page to organize your paper. Try to limit the main body to five pages of actual text (including tables, charts, and figures). The paper must be double-spaced and written in twelve-point type with standard margins. The page limit does not include the cover page, a reference page (if applicable), and/or any attachments you would like to include. You must reference all of the sources you cite in the paper. An APA guideline has been posted on the Canvas site. The paper is due by midnight Tuesday December 11, 2018. An assignment entry will be created in Canvas to facilitate the submission. Your work will be evaluated based upon: Description of the business and its environment (20 points) Analyze its market characteristics (30 points) Word cloud ideas (80 points) Communication (20 points): format (e.g., cover page, page number), page limit, grammar, organization, etc. 5 pages
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