Instruction
Create your Internal Consultant Project by completing the six sections below (See attachment).
Before you begin, imagine that senior management in the organization where you work, or in an organization with which you are familiar, has asked you to take the role of an internal consultant whose job it is to use creative thinking to determine an innovative solution to a challenge in the workplace. Consider the problems and challenges that the organization is experiencing, particularly in an area that is familiar to you. For example, if you are in information technology (IT) maintenance, the problem might have to do with network reliability issues. If you are involved with a call center, the problem might relate to poor performance on an important performance metric, such as, average call handling time or customer satisfaction. You will identify the history leading up to the present alarming situation and justify why this problem is important to the organization’s bottom line.
With this problem in mind, you must devise three possible solutions that are creative and viable. For example, recommending that a call center should simply be outsourced is not a viable or innovative solution. The solution should be based on use of the organization’s internal resources only.
Your Internal Consultant Project must be 8–10 pages in length, excluding the title page, reference page, and appendices.