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5 page/double spaced paper on the 3 questions below

Date Posted: 17/02/2019
Category: General
Due Date: 17/02/2019
Instruction
Respond fully to each of the questions below: 1. As a CRM representative how do you convey the value of customer complaints to your organization? Some firms believe that complaints reflect negatively on the employee, the manager or the company and therefore may discourage staff from recording or being open to complaints? 2. How might complaints actually strengthen the relationship between the customer and the organization? 3. Share a personal experience that you have had regarding a complaint. Was it positive or negative? How would you have handled it differently if you were the customer service representative? Prepare as a word processed document (such as Microsoft Word). Use a simple 12-point font such as Times New Roman. Use black ink for majority of your work and only use colors if it enhances your ability to communicate your thoughts. Your assignment should be the equivalent of approximately five pages of double-spaced text (although more are acceptable). The cover page and References page are not part of the written analysis.
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