Instruction
Decision Matrix, Force field, and Troll Search with action plans Assignment
Develop a decision matrix based on your current employer, interview, or research relating to one specific company and a specific improvement or project.
1. Decision criteria needs to be SMART. For example a criteria of “Being ethical” is not SMART. “Consistent with Madison College’s code of conduct of xxxxxxxx” is SMART.
Your matrix needs to include SMART criterion relating to KPIs or core values:
• Financial impact-ROI, expense limit etc.
• Ethics
• Quality
• Customer satisfaction
2. Complete the decision matrix by providing a variety of alternatives, alternative compliance to decision criteria, and resulting solution based on the decision criteria matrix.
3. Complete a force field of the pros and cons of the selected alternative (s).
4. Complete a troll search using the template.
5. Complete action plans for two of the high rating trolls.
Troll search
• Brainstorm everything can possibly go wrong with the solution/alternative(s) chosen.
• Assign 0-10 of the likelihood each item will happen.
• Assign 0-10 the severity to the success of the project of each item.
• Multiple the two numbers for each item. The higher the number, the higher the priority of the potential failure.
• Determine action plans to eliminate troll (kill), if you can’t eliminate it, how will you reduce the effect (squash), if you can’t reduce the effect, how will react if it happens (defend). Complete action plans for at least two of your higher scoring trolls.