Project Summary: The discussion this week considers customer satisfaction and customer loyalty---what they are, how they are similar/different, and how health systems might influence both of them. Choose one (1) of the following questions and write a discussion post about it. Then respond to one (1) of your classmate’s posts. 1-How are customer satisfaction and customer loyalty similar? How are they different? 2-What can health systems do to move their customers from being satisfied to being loyal? 3-Have you had an experience like Dr. Johnston, that resulted in your becoming a loyal customer? Please describe the situation and explain why this experience led you to become a loyal customer.