Instruction
Review the “Case Study 11-1: Team Performance at American Electric and Gas” (AE&G) at the end of Chapter 11 (page 366) of the Performance Management textbook.
In this scenario, an organization’s teams must be evaluated according to the business plan goals of the department. Detailed assessments of both the organizational performance and employee performance are discussed as well as AE&G’s current performance recognition (pay) plan.
Consider the performance management process (see Figure 11-2, p. 352) as it is applied in implementing team-based systems. Then, please answer the following questions:
1. How is AE&G implementing each of the components of the performance management process?
2. Consider how AE&G assesses performance. Which aspects of the measurement system are appropriate, and which are not, given its goal of enhancing team performance?
3. What additions or revisions should be made to each of the components of the performance management process to make the system more effective from a team performance point of view?
Your well-written paper should meet the following requirements:
• Be 4-6 pages in length, not including the required cover and reference pages,
• Formatted according to APA writing guidelines, and
• Provide support for your statements with in-text citations from a minimum of three scholarly articles from peer-reviewed journal articles.