End-User Interview Project You will conduct an interview with a bedside nurse working in a clinical environment to understand his or her experience with an information system used for patient care. You will summarize the nurse’s perspective on the following topics in narrative form. Then you will present whether the nurse’s perceptions agree with or different from what you have found in the literature and/or in your personal experiences. • In the first part of the assignment, use the questions below to gather the evidence about their experiences with the system. Use probing questions, asking for examples to support perceptions, to draw out a complete nuanced picture of the clinician’s experience. • In the second part, discuss your learnings from the interview. Were the person’s experiences consistent with what you have found in the literature? Did anything surprise you? • Your summary should be no more than 4 pages, excluding the title and reference page. Please submit your work under assignment on Blackboard. Interview Questions/Topics for Discussion (Please include all) 1. What is the information system that you would like to discuss? 2. What is the purpose of the system? For what purpose was is designed? Describe the clinician’s insight into the initiatives guiding this technology. 3. Do you know how the decision was made to implement this technology and were end users included in the decision? 4. How usable is the system for supporting patient care activities? Is the system screen readable and the display logical? Does it interface with other systems? Is the system easy to use and are there any ergonomic concerns? 5. How is the system used in patient care? What is the workflow for the nurse? Is the system workflow consistent with the nurse’s patient care workflow? 6. Does the system use any clinical decision support for the clinicians? Do you find this support helpful or disruptive? 7. Does the system introduce any risks to the patient? Is there the potential for workarounds, and if so, why would these workarounds occur? What interventions could be implemented to decrease errors and work arounds? 8. How easy is it for you to access data and information from the system? 9. Can data be extracted from the system, and, if so, how reliable and consistent is the data? 10. Are there any legal or ethical implications presented by the system? What can be done to minimize these risks? Interview Project Grading Rubric Criteria Needs Improvement Meets Expectations Exceeds Expectations End-User Interview 50% (0-59 points) Includes cursory and incomplete description of end user responses. Does not address all questions. Clear absence of inquiry to create a nuanced picture of the user’s experience. (60-80 points) Presents clear picture of nurse’s experience. Includes all required questions and complete responses that create a good picture of the nurse’s experience. Answers are in enough depth to reflect use of inquiry. (82-100 points) Provides clear, nuanced picture of the nurse’s experience with the information system. Includes all required questions with consistent depth and breadth of information. Effectively uses inquiry to create a deeper understanding. Discussion of learning 40% (0-38 points) Limited discussion of learnings that is not well-supported. (40-60 points) Well supported discussion of learnings. Provides some evidence that these learnings will have an impact on future practice. (62-80 points) Lessons learned are insightful and evidence- based. Impact of the end user interview on the student and relevance to future practice is clearly articulated. Scholarly writing 10% (0-6 points) Poor organization and no logical sequencing of information. Frequent grammatical, sentence structure, spelling, and/or APA formatting errors. Exceeds page limit. (8-14 points) Paper is presented in a clear, logical, and organized manner. Posts have rare or no sentence structure, spelling, or APA formatting errors. Within page limits. (16-20 points) Logical sequencing of information presented. Well-developed with effective transitions. Paper demonstrates clarity, originality, and depth of ideas. No grammatical, sentence structure, spelling, or APA formatting errors. Within page limits.