Question 1 Job characteristics that contribute to enriched work include “task identity.” “Task identity” is: Select one: a. the degree to which the job requires different skills that are valued by the person. b. the degree to which the job has a substantial impact on the lives or work of other people—internal and external to the organization. c. the degree to which the job requires completion of a whole and identifiable piece of work. d. the degree to which the job itself allows the person to determine exactly how well they performed the job. Question 2 How does a culture become sustained? Question 3 What should the employee know about the cost of arbitration? Select one: a. The employee should know that it is expensive. b. The employee should know that the company lawyer on retainer will cover all fees. c. The employee should know that human resources will automatically cover the employee's part of the cost. d. The employee should know that the burden is on him/her to show that the cost to arbitrate presents a financial hardship. Question 4 Describe the role of an arbitrator. Question 5 What is the benefit of mediation over arbitration? Question 6 What type of skills are needed for successful negotiating? Question 7 Why do employers and unions rarely make concessions on permissive subjects in collective bargaining? Question 8 What is meant by the "boundary-defining" role of culture in organizations? Question 9 In the context of organizational culture, what are stories and how do stories transmit an organization's culture to its employees? Question 10 How can managers create a more spiritual culture? Why is a spiritual culture important? What are the characteristics of a spiritual organization? Question 11 What are "right-to-work" laws, at what governmental level are right-to-work laws enacted, and what is the effect of a right-to-work law on agency shops? Question 12 Describe the attributes of a company with a strong culture. Question 13 What is an unfair labor practice strike? Provide an example of a legitimate reason for an unfair labor practice strike. Question 14 Which of the following bargaining items is categorized as illegal for negotiations? Select one: a. Profit-sharing plans b. Settlement of unfair labor charges c. Subcontracting or relocating union members' work d. Discrimination by race, creed, color, religion or national origin