Instruction
Create a communication management plan based on the Mercy Case Study assignment. This is a comprehensive (5-7 page paper) formal communication plan. The plan should detail the types of communications that will take place in the project, and specifies forms to use for certain types of key project information that must be transferred among team members and to key stakeholders that have a vested interest in the project or an influence on the project. Written from the perspective of the project manager, you will need to develop the policies and procedures for all means of communication across the project, taking into account the requirements for communicating with the sponsor, stakeholders, vendors, and project team.
The plan should include at a minimum:
The stakeholder matrix
a. Information to be communicated, including language, format, content, and level of details;
b. Time frame and frequency for the distribution of required information;
c. Person responsible for communicating the information;
d. Person or groups who will receive the information;
e. Methods or technologies used to convey the information, such as memos, e-mail, and/or press releases;
f. Resources allocated for communication activities;
Escalation process identifying time frames and the management chain (names) for escalation of issues that cannot be resolved at a lower staff level;
Method for updating and refining the communications management plan as the project progresses and develops;
Communication constraints, usually derived from specific legislation or regulation, technology, and organizational policies, etc.
a. Policy for confidential or restricted information.
b. How do you define these and how should the team members handle such situations?
c. Policy for communication outside the project team, stakeholders, and sponsor group