Nisa(RTMG) Assignment Instructions Instructions: For your midterm project you will create a PowerPoint Presentation that could be used in a 50 minute class. Your slides should use APA formatting where appropriate. (Title Page and Reference Page required). Tip: Each slide should take approximately 2 - 3 minutes to present. You should have around 10-15 slides. ** Do not just take material from the textbook and make it into slides. This project requires at least 3 additional references beyond the course textbook (4 total). You may choose from any of the below topics: a. Customer Service Relationship Management b. Service Culture and ways to promote a positive service culture c. Importance of listening to a customer - verbal and nonverbal communication skills d. Customer Service and Behavior Your presentation should be appropriate for a sophomore level college student. Incorporate appropriate animations, transitions, and graphics as well as speaker notes for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists. Support your presentation with at least seven (4) scholarly resources. In addition to these specified resources, other appropriate scholarly resources may be included. Length: 10-15 slides (with a separate reference slide) Notes Length: 150-200 words for each slide Be sure to include citations for quotations and paraphrases with references in APA format and style where appropriate. Save the file as PPT with the correct course code information.

Nisa(RTMG)

Assignment Instructions
LO 7: Implement problem solving techniques and processes into Customer Relations situations.
This Assignment will be a part of your Final Case Study Analysis. For this Assignment, you are to conduct the Situational Analysis of the Case Study Analysis this is steps #2 and #3. (Refer to your final Case Study Assignment for a full overview of all steps.)

Step #2: Identify Strengths and Weaknesses Within the Company. Using the information you gathered in step one, continue your case study analysis by examining and making a list of the value creation functions of the company. For example, the company may be weak in product development, but strong in marketing.

Step #3: Gather Information on the External Environment. The third step in a case study analysis involves identifying opportunities and threats within the company's external environment. Special items to note include competition within the industry, bargaining powers, and the threat of substitute products.

The goal of this assignment is to have you evaluate all areas of your chosen companys Strengths, Weaknesses, Opportunities, and Threats. Survey political, social, economic, technological, and other risks or opportunities associated with the overall organization.

Instructions:
First start by watching this quick video on SWOT analysis: http://youtu.be/S2GZOsemVNk
Now it is your turn, you need to look at that Strengths, Weaknesses, Opportunities, and Threats of the company you are conducting the Case Study Analysis for. This is called a SWOT analysis.
If you are unfamiliar with how to conduct a SWOT analysis, here are some excellent resources to assist you:
http://www.netmba.com/strategy/swot/
http://www.mindtools.com/pages/article/newTMC_05.htm

Once you are familiar with how to conduct a SWOT analysis, write your own for your paper. This assignment will paste directly into your final Case Study Analysis. You do not need an introduction or conclusion. Please separate your SWOT into 4 sections: Strengths, Weaknesses, Opportunities, and Threats.
**Do not just create a list, these are to be complete sentences in fully formed paragraphs. Remember, it will go directly into your final paper. Aim for a minimum of 1 strength, 1 weakness, 1 opportunity, and 1 threat. You may do more if you like***
Requirements:
Cover Page
SWOT Analysis (no minimum page or word count, but it should be thorough)
APA formatting required there should be research for this assignment!!!
Reference Page

Submission Instructions:
This assignment must be submitted as a Word document attachment only. All other attachments will be graded as a zero.