Instruction
Pam(303)
Instructions:
Mystery shopping is a tool industry leaders and professionals use to gather research on their establishments. Mystery shoppers are typically associated with grocery and retail outlets; however, they are huge for the hospitality industry. More and more industries are using mystery shoppers, because it gives them a direct and current information on their operations.
In this assignment, you will mystery shop a local establishment of your choosing. In your analysis of the establishment, discuss the following:
Communication and support
Responsiveness
Friendliness
Customer Service
Value
Submission Instructions: Your assessment should be 2 3 pages of content, excluding title page and references. Please remember to use APA format and to check spelling and grammar.(www.turnitin.com)