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QUESTION 1: a) Describe the difference between the concepts of “resistance” and “resentment” to change. (2 points) b) List the top three reasons people resent or resist change. (2 points) c) Describe the Psychology of Change. (Your response should be in a paragraph format of approximately 100 words. (8 points) QUESTION 2: a) What do the “content” theories of motivation attempt to explain? (2 points) b) What do the “process” theories of motivation attempt to explain? (2 points) c) Draw and label a simple diagram of Herzberg’s Two-Factor Theory. (4 points) d) Draw and label a simple diagram of the Expectancy Theory. (4 points) QUESTION 3: a) What is the rationale for the “behavioral” approach to leadership? Name one behavioral theory and identify one of the theory’s constructs. (3 points) b) What is the rationale for the “situational” approach to leadership? Name one situational theory and ident c) State Rost’s postindustrial paradigm of leadership. (3 points) d) List three reasons the postindustrial paradigm is fundamentally different than the industrial paradigm. (3 points) QUESTION 4: a) Draw and label a diagram that represents the contemporary model of communication that we presented in the course. (9 points) b) List three contemporary concepts or principles of communication.