Instruction
You have been hired as a consultant for the company Widgets R Us to help improve performance in the organization. As part of your analysis, you realize Widgets does not provide professional development plans for the employees. After interviewing employees, you discover the majority of the employees are required to have computer knowledge and work with customers on a daily basis. You also learn many of the employees have limited computer skills and do not feel comfortable discussing Widgets’ products with the customers. You have reviewed the strategic plan for Widgets R Us and two metrics that stand out to you are: 1) Reduce customer complaints by 30% and 2) Reduce order errors by 40%.
Now, respond to the following:
As a consultant for Widgets, what steps would you take in creating an employee development form?
What elements would you include on the development forms?
Why is it important for the development plans to align with the organization’s strategic plan?
Review your peer posts. What suggestions and recommendations would you offer in order to improve the performance at Widgets R Us?