Instruction
Identify the communication style that best fits your natural personality: emotive, directive, reflective, or supportive. MY PERSONAL STYLE IS REFLECTIVE
Choose a different communications style for a customer.
Write a 1,050- to 1,400-word paper in which you address the following:
Identify and describe your personal communication style.
Identify and describe the customer's communication style.
Discuss changes you would need to make in your style to better communicate with this customer. Provide at least three specific examples of things you would say or do to demonstrate this adaptation.
Grading scale is in the file