Two part assignments directions are below but also attached for clearer understanding

Part One Your Task. Decide how to treat this claim and then respond to Sue Ewerth, New Century Interiors, 4808 W Victoria Street, Chicago, IL 60646. You might mention that you have a new line of greenhouse windows that are available in three sizes. Include a brochure describing these windows. Alternatively, at your instructor’s discretion, you could write an e-mail and refer Ms. Ewerth to your website (www.americanwood-products.com), which features the new line of windows. 6.16 Adjustment: Responding to Door Claim (L.O. 4) E-Mail As Bryan Mumm, operations manager, American Wood Products, you have a problem. Your firm manufactures quality precut and custom-built doors and frames. You have received a letter from Sue Ewerth (described in Activity 6.13), an interior designer. Her letter explained that the custom mahogany door (“Cape Cod”) she received was cut to the wrong dimensions. She ordered an oversized door measuring 12 feet 2 inches. The door that arrived was 11 feet 10 inches. Ms. Ewerth kept the door because her client, an NBA basketball player, insisted that the front of the house be closed up. Therefore, she had her carpenter resize the door opening. He charged $940.50 for this corrective work. She claims that you should reimburse her for this amount, since your company was responsible for the error. You check her May 17 order and find that the order was filled correctly. In a telephone order, Ms. Ewerth requested the Cape Cod double-entry door measuring 11 feet 10 inches, and that is what you sent. Now she says that the doors should have been 12 feet 2 inches. Your policy forbids refunds or returns on custom orders. Yet, you remember that around May 15 you had two new people working the phones taking orders. It is possible that they did not hear or record the measurements correctly. You don’t know whether to grant this claim or refuse it. But you do know that you must look into the training of telephone order takers and be sure that they verify all custom order measurements. It might also be a good idea to confirm all phone orders by e-mail, IM, or text message. Ms. Ewerth is a successful interior designer who has provided American Wood Products with a number of orders. You value her business but aren’t sure how to respond. You would like to remind her that American Wood Products has earned a reputation as a premier manufacturer of wood doors and frames. Your doors feature prime woods, meticulous craftsmanship, and award-winning designs. What’s more, the engineering is ingenious. You also have a wide range of classic designs. Part two Your Task. As hotel manager, deny Mr. Weber’s claim. You would certainly like to see Mr. Weber return as a Century Park Hotel guest, but you cannot budge on your smoking policy. Address your response to Mr. Wilson M. Weber, 634 Wetmore Avenue, Everett, WA 98201. From the Following: 7.9 Claim Denial: Sorry—Smokers Must Cough Up Cash (L.O. 1–4) Recently the Century Park Hotel embarked on a two-year plan to provide enhanced value and improved product quality to its guests. It always strives to exceed guest expectations. As part of this effort, Century Park Hotel has been refurbishing many rooms with updated finishes. The new carpet, paint, upholstery, and draperies, however, absorb the heavy odor of cigarette smoke. To protect the hotel’s investment, Century Park enforces a strict nonsmoking policy for its nonsmoking rooms. Century Park makes sure that guests know about its policy regarding smoking in nonsmoking rooms. It posts a notice in each nonsmoking room, and it gives guests a handout from the manager detailing its policy and the consequences for smoking in nonsmoking rooms. The handout clearly says, “Should a guest opt to disregard our nonsmoking policy, we will process a fee of $150 to the guest’s account.” For those guests who prefer to smoke, a smoking accommodation can be provided. On May 10 Wilson M. Weber was a guest in the hotel. He stayed in a room clearly marked “Nonsmoking.” After he left, the room cleaners reported that the room smelled of smoke. According to hotel policy, a charge of $150 was processed to Mr. Weber’s credit card. Mr. Weber has written to demand that the $150 charge be removed. He doesn’t deny that he smoked in the room. He just believes that he should not have to pay.