Instruction
Please answer the following questions:
1. Were Thomas and John experiencing task conflict, relationship conflict, or both? Provide examples and explain your reasoning.
2. If you were making a recommendation to Thomas, what type of conflict management strategy (of the five types) would you suggest he try with John? Why would you make that suggestion?
3. If you were making a recommendation to John, the manager, what type of conflict management strategy (of the five types) would you suggest he try with Thomas? Why would you make that suggestion?
4. Did John use media richness theory correctly in his interactions with Thomas? Explain why or why not.
5. If you were Thomas, facing the situation described in the case, what would you do next?