Instruction
Sencerio
Summit Credit Union, located in Madison and Milwaukee, Wisconsin, is a small company with 366 employees. A merger in 2015 doubled the size of the company and made it necessary to build a new corporate culture. Summit’s mission is to improve credit members’ financial lives to help them achieve their dreams. For example, in 2013 Summit members saved over $13 million based on higher savings rates, lower loan rates, and lower fees compared to for-profit banking institutions in Wisconsin. Summit has invested in creating a world-class learning function, which includes a team of seven professionals who are able to design and deliver instructor-led training as well as e-learning. Summit has shifted away from generic off-the-shelf training to develop online and face-to-face programs customized to employee needs and the company’s goals and initiatives. For example, the learning function is expected to play a key role in dealing with business issues such as efficiency, loan growth, and increased sales. All learning staff members are expected to contribute to new company initiatives, such as new products and services, systems, or regulations. Summit has recently identified a problem with its new lenders. They were starting to perform their jobs without the necessary skills, information, and knowledge that they needed. One potential reason for this is how the lending training curriculum is organized. New lenders attend a course on different types of loans and the lending system, start their jobs, and then later return for a course on lending guidelines, underwriting, and sales skills.
The Course Project will consist of four parts. It will be a training proposal that contains a needs assessment, training goals, training methods, and a training evaluation. The final course project due in week 8 will be an 8-12 page paper that will contain an introduction, conclusion, at least five scholarly sources (including the text) and be in APA format.
In week 2, you will create the needs assessment, training goals, and training methods part of the final course project., you will create a one cohesive paper that includes these parts plus an introduction, training evaluation and conclusion.
The final paper that is submitted during week 8 needs to be cohesive and contain the following subheadings:
Introduction
Needs Assessment
What method(s) of needs assessment would you use, and why?
Who would you involve in your needs assessment, and why?
Training Goals and Objectives
Develop three, specific objectives for your training. Ensure they are broken down into the outcome, criterion, and condition.
Develop a SMART goal for each objective.
Training Methods
Identify at least two method(s) of training would you use to train the personnel, and why.
Training Evaluation
How would you conduct a formative evaluation?
How would you conduct a summative evaluation?